How we handle your details.

GoGo Cabs LTD is responsible for the personal information described in this notice. Questions about personal information can be sent to contact@gogocabs.co.uk or discussed by calling 01223 650362.

Information we collect

Customer enquiries may include names, contact details, pickup and destination information, requested dates and times, passenger or luggage details, and anything else provided in the message.

Driver enquiries may include names, contact details, licensing authority, enhanced DBS status, availability, areas covered and relevant experience. The website form does not ask for a private-hire badge number, vehicle registration or a DBS certificate upload.

Why we use it

We use information to respond to enquiries, assess requested journeys, provide quotations, make and manage transport arrangements, follow up driver interest, keep appropriate business records, meet legal or licensing obligations, and support passenger safety.

Our lawful bases

Depending on the reason for using the information, GoGo Cabs may rely on steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or legitimate interests in responding to enquiries, operating the business and keeping the service safe and properly administered.

Who information may be shared with

Information is not sold. It may be shared only where reasonably necessary with drivers or transport partners involved in an agreed service, schools or contracting bodies, professional advisers, website and email service providers, licensing or public authorities, or others where sharing is required by law or needed to protect passengers and the business.

International processing

Some technology providers may process information outside the UK. Where this happens, GoGo Cabs expects the provider to use an appropriate legal safeguard for the transfer.

How long information is kept

Information is kept only for as long as it is reasonably needed for the enquiry, agreed transport, driver follow-up, safeguarding, legal, tax, insurance, licensing or business-record purpose for which it was collected. The period varies according to the type of record and whether a working or customer relationship is established.

Your rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction, portability, or to object to certain uses. These rights are not absolute in every case. Contact GoGo Cabs using the details above to make a request.

Complaints

Please contact GoGo Cabs first if you have a concern. You also have the right to complain to the Information Commissioner's Office. Information about doing so is available at ico.org.uk/make-a-complaint.

Cookies and website logs

This version of the website does not use advertising or analytics cookies. The hosting provider may process basic technical logs, such as an IP address, browser information and the time a page was requested, for security and reliable operation.

Changes to this notice

This notice may be updated when the website or the way information is handled changes.

Last updated: July 2026.